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About Us

We’re on a Feel-Good Mission

Our goal is to bring transparency to online customer service, giving consumers choice and businesses an opportunity to benchmark against the best.

Overview

These days you can buy the same product at the same price at multiple retailers. When price and selection are equal, customer service is the true differentiator. StellaService emulates the customer journey with a highly-trained team of analysts, stress-testing customer service performance across hundreds of metrics to give actionable insight to both businesses and consumers.

Team

We're number-crunchers, data explorers, organizers and storytellers, but we're also consumers.

Our team knows what it's like to receive exceptional customer service and we work every day to see that others do too.

Careers

We thrive on finding the next person in the room with the next big idea. We like hustle and high-fives.

Client Development

1 Opening

Data Operations

3 Openings

Finance

1 Opening

Sales

1 Opening

Talent & Culture

1 Opening

Technology

1 Opening

administration
client development
data operations
sales

Looking for a few bright minds

Our Technology Department maintains all of our software and hardware systems, as well as analyzing and managing data. At StellaService our tech team performs roughly the same function as a crust does in a pizza: it is massivly important, it underpins everything we do, and it pairs well with melted cheese.

Hundreds of retailers work with StellaService to improve the online shopping experience.

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Investors

bvforerunnerrre
consigliere

Advisors

frances_frei

Frances Frei

Senior Associate Dean
Harvard Business School

doug_lebda

Doug Lebda

Founder & CEO
LendingTree

David Rich

CEO
ICC/Decision Services

phil_terry

Phil Terry

CEO
Collaborative Gain

Media

Please email pr@stellaservice.com with media inquiries.

In The News

Brand Assets

Contact Us

Call us at (212) 366-1483 or shoot us a note below.

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