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About Us

We’re on a Feel-Good Mission

Our goal is to bring transparency to online customer service, giving consumers choice and businesses an opportunity to benchmark against the best.


These days you can buy the same product at the same price at multiple retailers. When price and selection are equal, customer service is the true differentiator. StellaService emulates the customer journey with a highly-trained team of analysts, stress-testing customer service performance across hundreds of metrics to give actionable insight to both businesses and consumers.


We're number-crunchers, data explorers, organizers and storytellers, but we're also consumers.

Our team knows what it's like to receive exceptional customer service and we work every day to see that others do too.


We thrive on finding the next person in the room with the next big idea. We like hustle and high-fives.

Client Development

1 Opening

Data Operations

3 Openings


1 Opening


1 Opening


1 Opening


1 Opening

Talent & Culture

1 Opening


1 Opening

client development
data operations

Looking for a few bright minds

Our Technology Department maintains all of our software and hardware systems, as well as analyzing and managing data. At StellaService our tech team performs roughly the same function as a crust does in a pizza: it is massivly important, it underpins everything we do, and it pairs well with melted cheese.

Hundreds of retailers work with StellaService to improve the online shopping experience.






Frances Frei

Senior Associate Dean
Harvard Business School


Doug Lebda

Founder & CEO

David Rich

ICC/Decision Services


Phil Terry

Collaborative Gain


Please email with media inquiries.

In The News

Jul 23, 2014

Is This The Most Powerful Company In Online Retail?

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Jul 03, 2014

Tips to get what you want while shopping

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Jul 01, 2014

L.L.Bean is the top performer in May customer service measures

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Jun 30, 2014

Can I help you?

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Jun 04, 2014

How to Add a Personal Touch to Your E-Commerce Business

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Jun 04, 2014

Code/red: Fab Operators No Longer Standing By

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Jun 03, 2014

A Start-Up That Helps Businesses Assess Customer Service

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Jun 02, 2014

The web as a service tool

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May 23, 2014

Tracker: Urban Outfitters delivers faster than Amazon

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May 22, 2014

Best Buy has an edge over Amazon as stores serve as shipping hubs

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May 12, 2014

Apple Tries to Lift Online Sales by Cutting Refund Times in Half

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May 08, 2014

Will New FedEx Pricing Inspire Change Among ‘Stupid Shipping Gang’?

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May 02, 2014

Personal service, on a budget

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Apr 28, 2014

Industry Impact: Customer Service

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Apr 03, 2014

Bursting at the Seams

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Apr 01, 2014

Metrics that Matter in the Contact Center

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Mar 28, 2014

A Solution to Fake Online Reviews

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Mar 19, 2014

Consistency of Information an Issue for Brands

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Mar 13, 2014

Amazon Prime Price Rises to $99 and You Know You’ll Still Pay for It

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Mar 13, 2014

Amazon Hikes Prime Membership to $99 Per year

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Contact Us

Call us at (212) 366-1483 or shoot us a note below.

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