We’re obsessed with great customer service.
We help businesses achieve it. We help shoppers find it.
StellaService objectively measures and rates the customer service performance of online retailers. Our data powers the best customer service teams in retail.
We evaluate online retailers every day, collecting customer service intelligence only available from StellaService.
The Web's most trusted mark of high-quality customer service is displayed by the most customer-centric retailers in the world.
Results from a new consumer survey show that more than a third of U.S. adults have cancelled service or stoppe...
After five minutes of aggressive, unfriendly questioning and declining to cancel a customer’s cable service ...
By Jake Novick, Senior Research Associate, StellaService On Happy Customer, we’ve frequently documented ...
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